Crew Controller Position

The Crew Controller is a shift-based position covering 24hrs. Reporting to the OCC Duty Manager during day to day with a direct reporting line to the Crew Logistics Business Administration Support Manager. The successful candidate will be responsible for Pilot and Cabin Crew resourcing on a day to day basis in conjunction with the CityJet schedule and adhering to current FTL, FRM and CLA requirements. Also, the booking of adhoc hotac and Travel bookings.

Duties & Responsibilities
  • Ensuring that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements
  • Prioritising safety, security and punctuality in all crewing decisions
  • Co-ordination of crew hotel, travel and transport requirements
  • Coordination of adhoc travel requirements pertaining to live operations
  • Maintaining excellent communications with crew and relevant managers
  • Thorough knowledge and management of crew training requirements on the live roster
  • Adherence to departmental procedures
  • Maintaining integrity of Company’s flying plan
  • Awareness of cost saving mechanisms to maximize cost efficiency
  • Other duties that may be assigned from time to time
Qualifications/ Skills
  • A thorough and in-depth knowledge of FTL’s.
  • Having a working knowledge of crew agreements and roster policies.
  • Extensive knowledge of the aviation industry
  • minimum 2 years’ experience in an airline crew control/roster planning environment.
  • Excellent communication, interpersonal and leadership skills.
  • Fluent in English, both written and spoken.
  • Hold a current unrestricted worldwide passport (some travel required).
  • Proven ability to manage complex and unpredictable situations, while working within a pressurised environment.
  • Ability to use own initiative.
  • High level of commitment and flexibility.
  • A high degree of flexibility as this role is shift based.
  • A resilient and mature personality.
  • Ability to see the “big picture” and make important decisions in a short timeframe.
  • Experience of a resource management / planning or a busy customer service role (an advantage).
  • Ability to work within a fast-paced environment
  • Fluent in a second European language (a Scandinavian language highly desirable)


Application closing date is Wednesday 18th May 2022.

Job Details